Return Policy

At Adora Naturals, your happiness is our top priority.

We make it a point that you enjoy every moment with us, whether you’re ordering a product or returning an item.

That’s why we promise to do our best to deliver amazing products and customer experience! That said, here are some things you might want to know:

Can I return or exchange an item?

Yes! You may return or exchange an item within the first 30 days of your receipt.
Whether it’s an incorrect size, a broken product, or you just changed your mind, we’ll be glad to help you in getting a refund or replacement!

If you wish to return an item, please contact us.

We will get back to you with the return address in 24-48 hours.
You can return an item as long as it is unused. Best if the packaging is unopened!
As soon as we receive the item, we will either issue a refund or exchange the product for another one.
For refunds, once your return is received and inspected, we will send you a confirmation email to notify you that we have received your returned item. If you are approved for a refund, then your refund will be processed within 48 hours, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Please inform us within 30 days of delivery for all returns and exchanges. This is to minimize cases of lost packages.

Yes, you need to cover shipment if you wish to return an item to us. You may ship back the item using the carrier of your choice.
Here’s a tip: You may use your local post to avoid taxes.
To ensure a pleasant experience, we highly advise using a tracking service when returning an item.

Got more questions? Please contact us so we can help